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Application for Broadband Service

I will subscribe to tgconnect broadband service. I acknowledge and confirm that

  • I have read all the related Terms and Conditions of this application form, and I hereby agree to be bound by them once this application form has been accepted by tgconnect;
  • I have stained the age of 18 years old;
  • All the information provided by me is true and correct.
Must be identical to the English full name shown on your HKID card / passport.
(If different from above)
(Please select one of the service plans)
  • Credit card auto-payment is required for all service plans.
  • If the Plan(s) is/are terminated within the contract period for whatever reasons, Subscriber shall pay the total amount of the special monthly fees payable for the remaining contract period to tgconnect as liquidated damages.
  • Standard monthly fee of tgconnect 1000Mbps broadband service is HK$680.
  • For termination of service, customer shall a give written notice to tgconnect at least 30 days prior to the commencement date of the next billing Otherwise, the service will be renewed automatically and the service fee for the Plan will be charged. No refund of pre-paid service fee will be allowed. If the Customer terminates the Service as a result of moving to an area without the Company’s service coverage, the Customer will be released of all its obligations under this fixed term contract and will not be required to pay any liquidated damages specified in Clause 2 but the Customer shall settle all outstanding monies in the Service account and payable shall be the sum of the following amounts : (i) any installation charge previously waived or any difference between the standard installation fee and installation fee paid; and (ii) (if applicable) list price (as determined by the Company) of premium enjoyed by the Customer multiply by remaining months of the Term. Upon such termination, all offers, rights and benefits incidental to the Service Plan subscribed by the Customer shall cease immediately.
  • If customer requests for service cancellation after the order acceptance by tgconnect, an administration fee of HK$200 will be charged.
  • tgconnect will issue a confirmation letter to customers via the provided correspondence email address within 3 working days from the service start date. If customer is unable to provide a relevant email address, tgconnect will issue the confirmation letter by post.
  • For company application, customer shall submit a copy of the company BR for reference.
  • Please visit www.tgtnet.com for details of the Broadband Service Terms and Conditions.
  • tgconnect reserves the rights to amend the terms of any offers without prior notice and tgconnect’s final decision shall be prevailed in case of disputes.
  • Personal Information Collection Statement
  • I understand and agree that my personal data, whether contained in this form or otherwise obtained, collected or compiled by you, Towngas Telecommunications Fixed Network Limited, may be kept and used by you (including disclosing or transferring by you to your agents, contractors, service providers or other persons including subsidiaries or associated companies in the Hong Kong and China Gas Company Limited group (the "Group")) for the purposes of providing your services and products to me from time to time. Without such data, you may not be able to provide services or products to me. I further agree that you may use my personal data for marketing services and products offered by you or any other member of the Group from time to time. Under the Personal Data (Privacy) Ordinance, I have the right not to receive the direct marketing materials, to request access to or correction of my personal data. If I wish to exercise these rights, requests should be made in writing to the Data Protection Officer, The Hong Kong and China Gas Company Limited, PO Box 60088, Tsat Tsz Mui Post Office
  • Should there be any discrepancy between the English and the Chinese versions, the English version shall apply and prevail.